Delete your account

In the app

1. Open OnlyMenu IO and go to the Account tab.
2. Scroll to the bottom and tap Delete Account.
3. Confirm twice. The second prompt is the point of no return.

Deletion happens immediately. There is no waiting period, no email to anyone, and no way to undo it.

What deletion removes

Your profile, the catalogs you own together with their products and media, your catalog memberships, your direct conversations and messages, your group memberships, your stored push notification tokens, and the encryption keys we hold on our servers.

Two things are worth knowing before you decide. Messages you sent into a group chat may remain visible to the other members of that group — we cannot reach into their copies. And catalogs you own are deleted along with your account, so anyone you shared them with loses access.

What is kept, and why

Abuse reports are the one exception. Reports filed about you, and reports you filed about someone else, are both kept after your account is gone, with your account link removed from them. Without this, deleting an account would erase the record of abuse against other people — including the case where someone who was harassed closes their account and would otherwise take the evidence with them.

Reports are kept for a limited period and then deleted automatically. The Privacy Policy sets out the retention periods and your rights over that data in full.

If you cannot open the app

If you have lost access to your device or cannot sign in, email privacy@onlymenu.io from the address on the account and ask us to delete it. We reply within two business days and will verify that the request comes from the account holder before acting.

We cannot read your catalogs or messages — they are encrypted on your device before they reach us — so we cannot use their contents to identify you. Verification is based on the email address the account was created with.